1. Introduction

At Weighing Scales Solutions, we are committed to providing reliable and convenient delivery services to ensure your purchases reach you safely and on time.

This Shipping & Delivery Policy outlines our delivery locations, charges, order processing times and delivery conditions.

2. Delivery Locations

We offer delivery services within Nairobi and other locations across Kenya, subject to availability and delivery arrangements.

Same-day delivery is available within Nairobi for eligible orders.

For deliveries outside Nairobi, customers can contact our team to confirm delivery arrangements and applicable charges.

3. Delivery Charges

Our standard delivery fee within Nairobi is:

KES 500 per delivery.

The delivery fee is charged separately from the cost of the products purchased.

For deliveries outside Nairobi, charges may vary depending on the destination, distance and courier arrangements. Customers will be informed of the applicable charges before dispatch.

4. Same-Day Delivery in Nairobi

We offer same-day delivery within Nairobi for eligible orders.

Order Cut-Off Time: 2:00 PM

Orders placed and confirmed by 2:00 PM qualify for same-day delivery, subject to product availability and delivery capacity.

Orders placed after 2:00 PM will be processed for delivery on the next business day.

To qualify for same-day delivery:

  • Orders must be placed and confirmed by 2:00 PM.
  • Payment must be confirmed before dispatch, where applicable.
  • Customers must provide accurate delivery details.
  • The delivery location must be within our available service area.

Same-day delivery is subject to traffic conditions, operational capacity and product availability.

5. Order Processing and Dispatch

Once an order is received, our team will review and confirm the order details.

Customers may be contacted to verify product specifications, delivery addresses and payment details before dispatch.

Orders will be prepared and dispatched after confirmation.

6. Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name.
  • Active phone number.
  • Complete delivery address.
  • Building, street or location details.

Please ensure someone is available to receive the delivery at the specified address.

7. Failed Deliveries

If delivery cannot be completed because the customer is unavailable, the address is incorrect or the customer cannot be reached, our team may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply where a new delivery arrangement is required, subject to applicable law.

8. Delivery Delays

Although we aim to meet our delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Heavy traffic.
  • Unfavourable weather conditions.
  • Public holidays.
  • Unexpected logistical challenges.
  • Operational disruptions.

We will make reasonable efforts to communicate significant delivery delays to affected customers.

9. Order Collection

Customers may contact our team to enquire about collecting their orders directly, where collection arrangements are available.

Collection details should be confirmed before visiting.

10. Damaged or Incorrect Deliveries

Customers are encouraged to inspect their orders upon delivery.

If you receive a damaged, defective, incomplete or incorrect product, please contact us as soon as possible with your order details and supporting photographs where applicable.

We will review the issue and advise on the appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

11. Contact Us

For questions about delivery charges, order dispatch or delivery arrangements, please contact us:

Weighing Scales Solutions

Website: https://weighingscalessolutions.co.ke
Email: sales@weighingscalessolutions.co.ke
Phone: 0719656811 / 0765084085